FAQ
Remember, if you continue to have questions even after you have read this page, you can contact us:
Email bonitoparaisobeachhouse@gmail.com, WhatsApp +55 24999070307, or send us a message through the form at the end of the site.
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Bonito's contacts are as follows:
+55 21 98289-2977 (reception)
+55 24 99907-0307 (bookings)
+55 24 99926-5826 (transfers)
+54 9 11 3690 4747 (emergencies)
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1. What are the check-in and check-out times?
Check-in: from 14 hs. (2p.m.)
Check-out: 11 hs. (11a.m.)
2. How do I make a reservation?
To make your reservation you must complete the form on our website https://bit.ly/30Mpp6n leaving the details of a credit card as a guarantee. They will be confirmed after the deposit payment of 50% of the total reservation. It can be charged to your credit card.
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Rates are per night, per room.
Including a delicious breakfast, wifi, afternoon tea, all taxes and cleaning service.
Additional bed since 10 years old: R$300, children up to 9 years old R$150, children up to 3 years old free of charge. Cot free of charge on request.
We have a reliable and secure booking system.
After completing the form, we will send you the booking confirmation.
3. What is the cancellation policy?
Posada Bonito Paraiso I Terms and conditions
A. Booking, Modification, and Cancellation Policy
B. Damage Policy
C. Liability Disclaimer
D. Pet Access Policy at the Inn
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A - Reservation, modification and cancellation policies
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Booking:
To make your reservation, you must complete the form on our website and enter your credit card details as a guarantee. Upon confirming the reservation, the system performs a pre-hold on the room, which is validated once the payment of 50% of the total stay is successfully processed.
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Rates are per night and per room and include:
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Delicious breakfast with homemade products made at our inn.
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Afternoon tea with homemade sweets that vary daily.
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Wi-Fi service with a local fiber-optic network and Starlink antenna.
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Daily housekeeping service.
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Free use of water activity equipment such as kayaks, stand-up paddleboards, and snorkeling masks.
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Transfer from Abraão to the inn on check-in and check-out.
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Beach towels, chairs, and umbrellas service.
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High-power generator to supply air conditioning units.
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All taxes included.
Check in 2PM
​Check out 11AM
Date Rescheduling Policy:
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🔹 For rescheduling 30 days or more before the check-in date:
The deposit paid will be kept as credit for one year from the original reservation date. The rescheduling must be confirmed at the time of the request (subject to availability and possible rate changes based on the new date).
🔹 For rescheduling between 15 and 29 days before the check-in date:
Half of the deposit paid will be kept as credit for one year from the original reservation date. The rescheduling must be confirmed at the time of the request (subject to availability and possible rate changes based on the new date).
🔹 For rescheduling 14 days or less before the check-in date:
The cancellation policy will apply.
If you decide to shorten your stay after arrival, we will not be able to reduce the reservation amount or offer any refunds. This also applies if any members of the reservation do not show up at check-in. Please confirm that all guests will be able to travel before booking. Once the reservation is made, it will not be possible to modify the charged amounts, even if a guest decides not to attend or leave early.
Cancellations for regular dates:
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🔹 Cancellations with 30 days or more before check-in:
- 50% of the deposit will be kept as credit, valid for 1 year (subject to availability and possible rate variations).
- The remaining 50% of the deposit is non-refundable.
(The reservation will be charged at 50%, with 25% kept as credit).
🔹 Cancellations between 10 and 29 days before check-in:
- Total deposit is non-refundable.
(The reservation will be charged at 50%).
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🔹 Cancellations between 4 and 9 days before check-in, No Show, and early departures:
- The remaining balance (50%) will be charged to the credit card.
- 25% of the total reservation will be granted as credit, valid for 1 year (subject to availability and possible rate variations).
(The reservation will be charged at 100%, with 25% kept as credit).
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🔹 Cancellations with 3 days or less before check-in, No Show, and early departures:
- The remaining balance (50%) will be charged to the credit card.
- Total deposit is non-refundable.
(The reservation will be charged at 100%).
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Cancellations for special dates:
(New Year’s, Carnival, Easter, Feriados)
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🔹 Cancellations with 30 days or more before check-in, No Show, and early departures:
- Total deposit is non-refundable.
(The reservation will be charged at 50%).
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🔹 Cancellations between 15 and 29 days before check-in, No Show, and early departures:
- The remaining balance (50%) will be charged to the credit card.
- 25% of the total reservation will be granted as credit, valid for 1 year (subject to availability and possible rate variations).
(The reservation will be charged at 100%, with 25% kept as credit).
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🔹 Cancellations with 14 days or less before check-in, No Show, and early departures:
- The remaining balance (50%) will be charged to the credit card.
- Total deposit is non-refundable.
(The reservation will be charged at 100%).
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More:
🔹 Weather conditions:
The hotel is not responsible for adverse weather conditions. Please note that rain or bad weather are not valid reasons for cancellation or refund. The inn operates normally every day, regardless of the weather, as do the boats.
🔹 Cancellations due to flight changes:
We do not accept cancellations or refunds due to flight changes or cancellations, always respecting the cancellation policies accepted at the time of booking. We recommend purchasing travel insurance for greater peace of mind.
🔹 Deposits and refunds:
Amounts paid as a booking guarantee are non-refundable, with no exceptions.
📌 Important:
By confirming your reservation, you agree to the policies described in this document.
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B - Damage Policies
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During your stay, you will be responsible for any damage caused to the inn’s facilities, furniture, equipment, or belongings, whether intentional or accidental. Any damaged or lost items will be assessed by the management, who will inform you of the repair or replacement costs before applying any charges. The amount for repair or replacement will be charged directly at check-out or debited from the credit card provided at the time of booking.
We are not responsible for guests’ equipment or belongings taken into the sea during water activities. Although you may have experience, we recommend not straying far from the beach and avoiding bringing personal items (such as watches, phones, cameras, etc.) that are not water-resistant.
We ask guests to use both private and common areas of the inn with care and respect. Items available in the rooms (such as towels, bed linen, utensils, remote controls, etc.) and in the common areas of the inn (such as snorkels, stand-up boards, kayaks, beach towels, etc.) are for exclusive use within the inn. If removed or damaged, the replacement value will be charged if the management deems it necessary.
If any accidental damage occurs, we ask that you notify the front desk immediately so that necessary measures can be taken to minimize inconvenience.
Exceptional situations will be analyzed on a case-by-case basis, always aiming for a fair solution for both parties. We thank you in advance for your cooperation in keeping our facilities in perfect condition. If any issue arises, we are here to help resolve it quickly.​
📌 Important: By confirming your reservation, you agree to the policies described in this document.
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C - Liability disclaimer during stay
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This document aims to inform you of the risks that may arise from staying at a property located in a natural environment as beautiful and unique as ours, so you can take the precautions you deem necessary. By confirming your booking, you accept responsibility for any incidents, ensuring a calm and responsible experience during your stay.
If you have any questions or concerns, feel free to contact us via email or WhatsApp at +55 24 99907 0307.
I declare that I am aware and assume responsibility for the inherent risks of staying at the Bonito Paraíso property, which include, but are not limited to:
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Falls on stairs, rocks, or unprotected paths.
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Injuries related to the use of kayaks, stand-up paddleboards, and other water activities.
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Accidents at the dock or during boat trips.
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Risks posed by local wildlife (animals and insects).
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Food allergies or adverse reactions to insect bites.
Children:
I assume full responsibility for the safety and well-being of any minors under my care (if any) during my stay at the inn. I am responsible for their supervision and care at all times.
In case of a medical emergency during my stay at Bonito Paraíso, I authorize the staff to seek emergency medical care on my behalf, understanding that I will bear the associated costs. This authorization also extends to minors under my care. I am obliged to have private health insurance or assume the costs associated with healthcare during our stay on Ilha Grande.
📌 Important: By confirming your reservation, you agree to the policies described in this document.
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D - Pet access Policy at the Inn
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Daily Fee: R$150
We love to see how your pet enjoys nature and the sea. We know that those who have pets understand the love and affection that this relationship generates. Therefore, at Bonito Paraíso Inn, we welcome your pet, but with some rules to ensure everyone’s comfort:
- We accept small dogs or those who behave calmly, without disturbing other guests with their movements or barking.
- We only accept dog bookings via our website, with prior consultation.
- A vaccination certificate must be presented at check-in.
- The dog must stay in the same room as its owners, with only one pet allowed per room.
- Your pet can move through the common areas with its owner, as long as it does not disturb other guests.
- Pets are not allowed to be loose at all times to avoid interfering with the movement of other animals.
- Pets are not allowed to be left alone in the room, except during meal times.
- Your pet cannot use the pousada’s bedding or bath towels, nor sleep on the bed. You must bring your own blanket or bed so that your pet can rest comfortably without damaging the pousada’s equipment.
- The collection and cleaning of pet waste on the beach and in the pousada’s areas are the responsibility of the pet owner. Please maintain both the room and public areas clean. Failure to comply may result in a fine.
- According to state law, we do not accept dogs of breeds such as Pitbull, Rottweiler, Doberman, Terrier, American, and their derivatives.
- Any damage caused by the pet (both inside the room and in external areas) will be assessed by management and charged separately at check-out.
- The pousada is not responsible for any harm to the animal or damages caused by the animal to third parties.
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📌 Important: By confirming your reservation, you agree to the policies described in this document.
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4. Starting what age do children pay?
Additional bed since 10 years old: R$300, children up to 9 years old R$150, children up to 3 years old free of charge. Cot free of charge on request.
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5. How much does it cost to add an extra bed?
Each extra bed costs R$300 per day for adults and R$150 per day for children up to 9 years old.
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6. What does the fare include?
Rates are per day, includes: room cleaning, Wi-Fi, a delicious and healthy breakfast and afternoon tea.
Free use of Stand-Up and Kayak.
Also, Bonito Paraíso provides chairs to be on the beach and snorkel masks.
The daily rate does not include: lunch, dinner, water transport, mainland or Abraão transfer, private speedboat tours, local guide for hiking, beach towels, and massages. Services are available for renting on site.
To book now or for more information you can write us: bonitoparaisobeachhouse@gmail.com
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7. Is there a restaurant or bar in Bonito Paraíso?
Yes, in Bonito Paraíso, you can have lunch and dinner without having to go to Abraão.
Bonito Bar and Restaurant : open from 11hs (11a.m) to 23 hs (11p.m.)
We offer food and drink service overlooking the sea.
We have a beach bar, a large kitchen, a large covered area and a gastronomic proposal unlike anything else offered on the island.
We provide dishes with fresh and native food with international gourmet style.
We offer tasty and delicate dishes made with fresh and local ingredients. Our environment inspires us to combine fish and seafood with colorful vegetables. Bonito Bar it offers you gourmet, tasty and fresh dishes accompanied with exquisite drinks to enjoy our magnificent beach. If you have any restrictions on feeding, write in advance to prepare food especially for you.
All rooms have a minibar.
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>Menu https://bonitobar.ola.click/landing
8. Do you have banks and ATMs?
In Ilha Grande there are no banks or ATMs.
In Conceição de Jacareí: There are no banks, but it has an ATM.
In Angra dos Reis: There are banks (Bradesco, Banco do Brasil, Itau, Santander...) and all of them are located on the center, where you can draw money.
Warning: We do not recommend using the ATM 24hs that is next to the Gas Station, since it has several complaints of cloned cards.
* You can consult currencies and exchange types in www.x-rates.com
9. Do you accept credit or debit cards on the island?
In Bonito Paradise we accept cash or credit card. Almost all shops, restaurants, supermarkets and tourist agencies accept credit and debit cards.
The most accepted are VISA, Mastercard and Amex.
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10. Do you have a shuttle service?
We do not have a transport company but we can help you organize the transfer. We will inform you about all the options there are to get to the island so that you can decide according to your preference and budget.
There are private and shared transfers.
If you choose to make the transfer privately, we can organize it to make it easier for you if you wish.
I'll give you Pablo's contact, my husband, who can help you with all the information and booking the transfer.
Bonito Paraíso has its own dock.
Shared Flex Option:
Car+flex+taxiboat
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1 - Private car to the port of Angra Dos Reis o Conception de Jacarei. Journey time: about two hours and half.
2 - Flexboat (R$100 per person) to Abraão, leaves every hour. Journey time: 20/40 minutes.
3 - It's included the pick up from Abraao for the check in and check out, be in touch with the reception to
+55 21 98289-2977. Journey time: 5 minutes.
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To check on the service contact us through WhatsApp +55 24 999265826 or email bonitoparaisobeachhouse@gmail.com
Due to protocols during the pandemic the schedule can be modified
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Private Speedboat Option:
car+private boat
1 - Private car to the port of Angra Dos Reis or Conception de Jacarei. Journey time: about two hours and half.
2 - Private speedboat from Angra dos Reis or Conception de Jacarei to Bonito Paraíso.
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Check rates and availability through WhatsApp +55 24 999070307 (Pablo)
If you want a car to pick you up at the airport in Rio de Janeiro please contact us via e-mail bonitoparaisobeachhouse@gmail.com with the following information:
- Airline name and flight number.
- Date and time of arrival.
- Airport Name.
If you are already staying in Rio de Janeiro, send us the following information:
- Name and address of the hotel.
- Date and time to be picked up.
If you just want to hire the private speedboat, you can communicate directly via WhatsApp +55 24 999 265826
11. Do you have cars on the island?
No, it's a reserve so cars must stay on the mainland. We can recommend a parking lot.
12. Is it possible to walk from Vila do Abraão to Bonito Paraíso?
Yes, it is a walk of approximately 30 minutes. The path is very beautiful through the relatively easy forest path with some small ascents and descents. It is crossed by all the intermediate beaches and depending on the height of the water it is possible that it is necessary to get your feet wet in a stretch of 15 meters near Praia Comprida. Check with the reception at Bonito Paraiso.
13. Is there somewhere I can leave my luggage?
We offer the possibility to leave your luggage free of charge.
14. Do you have an Internet connection?
Bonito Paraiso is located in a remote area and the stability of the connection varies. Wi-Fi is available free of charge to our guests, but is subject to weather conditions and the signal provider; these conditions apply to the whole island.
15. What should I take to Bonito Paraiso?
We recommend bringing:
- Beach towels
- Lanterns
- Sunscreen
- Insect repellent
- Necessary medicines, in Abraão there is a health post and drugstore.
- Cash
- Rain coat or umbrella
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16. Do you accept dogs?
We accept small dogs, with an additional cost of $R150 per day.
Only for direct reservations and in some homes. Consult by wp +5524999070307.
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17. What are the characteristics of electric current?
The voltage is 110. The state provides electricity. We recommend bringing an adapter. Due to the island's high exposure to nature and its remote location, there are sometimes brief periods of blackout until the maintenance team arrives. For these occasions we have a generator (not suitable for use of AA). The island has a precarious electrical system and therefore suffers frequent power outages. To guarantee the minimum essential operation, the inn has a generator that works during the day and will remain off after dinner and until 8am.
18. Is it a safe place?
Abraãozinho is a very quiet and safe beach, so we do not have keys on the doors of the house. There are many security cameras on the beach and few escape routes. However, we recommend that you leave your valuables inside the rooms or safes to avoid inconvenience.
Wildlife:
Ilha Grande is a very abundant ecological reserve in its nature, it remains virgin in almost all its land. In this way you will be able to appreciate all its native wealth of the flora and fauna. Bonito Paraiso is surrounded by vegetation, which is what makes this place so special. All rooms have mosquito nets on the beds so you can rest without interruptions.
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